W. L. (Bud) Warner, Jr.
2072 Russet Drive
Troy, MI 48098-2251
Home: (248) 828-3993 / Cell: (248) 797-1256
Email: budwarner@wideopenwest.com

To use my telecommunications and LAN / WAN analysis, security, and troubleshooting skills in a client support environment.

• Cisco Certified Network Associate (CCNA)
• Authorized Covad VoIP Certified Technician
• Authorized Covad VoIP Network Engineer
• Certified in Network Protocol Analysis (AATech)
• Formally trained and experienced with infrastructure, network, and LAN / WAN transport topologies.
• Formally trained and experienced with circuit switched voice, VoIP, data, switching, and routing.
• Formally trained on Secure Wireless LAN networking.
• Formally trained on Check Point security products.
• Ability to perform complex analysis:
  • Problem determination and management.
  • Prioritize troubleshooting activities
  • Coordinate remediations with multiple vendors
  • Supplement procedures when needed.
• Ability to document activity for
  • Status reporting to management and end users
  • Escalation management
  • Continuous improvement
  • Forensic review of events
  • Knowledgebase for future use.
• Security Clearance (now lapsed) was obtained at onset of my career.

Beacon Group - Senior Systems Engineer Troy, MI

• Provide Voice / Data technical and protocol analysis support in a consulting environment.
• Perform Voice / VoIP / WAN / LAN / WLAN analysis and troubleshooting to identify network, platform, or application problems.
• Insure network quality and performance using baseline and periodic health check snapshots using protocol analyzer (i.e. Sniffer™, EtherPeek™, etc.).
• Provide root cause analysis and recommend solutions. Provide remediation for identified problems and support for recommended solutions.
• Develop and provide product training.
• Deliver trade show and customer demonstrations and presentations.

• Temporary "extra set of hands"
• Additional expertise during networking events
  • Voice and Data Moves, Adds, Changes
  • Network Analysis
  • Troubleshooting
  • VoIP Support
  • Security
  • Disaster Recovery
  • Second opinion or validation of presumptions

• Motorola Internet and Networking Group (ING) support on a national help desk
  • Authorized Partners
  • Value Added Resellers
  • Networking Products
  • Networking Services
• Motorola Information Systems Group's (ISG) supporting
  • customers
  • partners
  • internal ISG infrastructure
• Designed, implemented, and supported
  • Voice
    • VoIP
    • Voice over Frame Relay
    • Circuit Switched Voice
  • Data
  • LAN
  • WAN Transport and access networks
• Developed and delivered seminar presentations for customers
• Presented product and technology updates at INforum™ partner certification sessions.

Significant Achievements:

• Motorola technology representative for the "Ford Computing Utility Assessment Team", collaboratively working with multiple Motorola divisions resulting in .5 billion dollar per year opportunity.
• Designed and implemented the Voice over Wireless IP Network for Wayne County Emergency Management at Detroit Metropolitan Airport.
• Configured IBM specific gateways and packet access devices, and provided diagnostic services for EDS' private VSAT.
• Designed, installed, and supported a private hybrid WAN consisting of, X.25, Frame Relay, and IP Network for Kelly Services.
• Designed, implemented, and supported a fault tolerant packetized data and emulated circuit switched voice multimedia network for a Yellow Pages Publishing Company's 3 data centers and the access network for their branch offices.
• Acted as the engineering interface to the Ameritech ISDN trials providing documentation and qualification feedback to Motorola R&AD.
• Task force team member collaborating on a standard network implementation process that became the foundation for "Professional Services" project management products, resulting in new revenue and internal cost savings.

• Area office position responsible for service level of Westar Satellite Services
• Exceeded all service levels by designing and initiating and using an automated escalation system based on the existing service order wire communications networks and a time sharing computer service that notified technicians, management and telephone company resources of service level thresholds.
• Provided technical services, as a technician and supervisor, to commercial and government agencies
• Responsibilities required a background check and Security Clearance.

Continuing Education
Management, Product, and Technology training throughout career
(Extensive list available upon request)

Certifications

• Cisco CCNA
• Authorized Covad VoIP Certified Technician
• Authorized Covad VoIP Network Engineer
• Network Analysis Expert (NAX) Certified Applied Analysis Technician (AATech)
  • WildPackets Protocol Analysis and Practical Skills for the Ethernet Engineer
• Check Point Firewall Security Administrator/Expert (CCSA/CCSE) certification training completed.
• Certification at Motorola equivalent to CCNA and CCDA for Vanguard Router Products

Lawrence Institute of Technology
Major(s): Physics, Electrical Engineering
Minor: Industrial Management

REFERENCES

Available on request