I have read your homepage but have to tell you that I am a very frequent
flyer with Emirates to Asia. I found every time that the service was
excellent, I even would call it perfect, also the transit time in Dubai is
most pleasant. The service onboard is great, food perfect. So please also do
state such comments on your homepage. I am always traveling business class
but some of my friends travel economic class and never had any complaint.
Kind regards
Joerg

Christmas holidays
Please note that we are closing our factory for Christmas and New Years
holidays as from the 20th December 2002 for two weeks. On the 6th of January
2003 we are back with new strength to serve you again.


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 efax       +14435820498

Its with great interest that I read of the journey one passenger experienced
from Tanzania to Canada as my husband and I had a terrible experience on
part of this route about 4 years ago.

We flew from Muscat to Mombassa via Nairobi, the journey was great but when
we tried to get home it turned into a nightmare.  We arrived at Nairobi
airport and tried to check in only to be told that the next available flight
we could definitely get on  was 12 days in advance.  We explained we had
confirmed seats and a gentleman behind us laughed and told us that he had
been in the airport for 2 days trying to get to London, he took us over to a
group of passengers and they all told the same story.

Every Emirates flight coming out of Tanzania was fully booked but that
hadn't stopped them confirming passengers from Nairobi.  The staff even
tried to argue that we were all in the wrong and it was nothing to do with
them.

This was at the end of August and I know for a fact that families with
relatives in Tanzania were heading back to the Gulf in order for the start
of school.  Nothing in done in Africa without a backhander and I'm convinced
that people were allowed to board the aircraft in Tanzania for an additional
fee!

The Emirates Staff were atrocious and just ignored us and didn't think it
unreasonable that people who had left home for about 10 days should not go
back for more than three weeks because of over booked flights

Next morning we went to Gulf Air and had to buy 2 business class tickets to
get home the same day.  Once home I took it up withthe manager in Muscat and
he didn't seem to believe me and told me his friend was the manager in Kenya
and wouldn't allow such things to go on!

I was still in discussion with him  a few weeks later when my mother died
and I just couldn't be bothered pursuing it but that journey has left a
nasty taste in my mouth.

As a former employee (1985 - 1997) I couldn´t believe what I saw when I 
crossed this page. And yes, how I came to laugh - and happy for having left 
the airline business. All these "passengers" have not changed since I was 
flying and it makes me think about all the "terrible" times I had on the 
flight with people complaining about everything. How can one seriosly 
complain about his grandchild not getting a toy? maybe there were - like 
most of the times I worked - filled with children, and since the space on an 
aircraft is limited there will always be a limited amount of toys. Seems 
like the stewardess had a good portion of humour -  and one really needs 
that working on flights going to Pakistan/India/Egypt etc. but it´s a pity 
others do not understand it.
I still believe that Emirates is one of the leading airlines in the world - 
and I´ve been passenger on many of them - but I`m also very thankful about 
not having to keep up with passengers anymore.

Hope this page will continue - funny reading which reminds me of the good 
time i had in Dubai!!!

Helle Bruhn

HI
I AM UNABLE TO UNDER STAND HOW EMIRATE IS ALWAYS RATED AS BEST AIRLINE OF 
THE WORLD.
MY EXPERIENCE IS VERY BITTER . I HV TRAVLED FROM INDIA TO UK ND FROM 
PAKISTAN TO UK.
ALWAYS I HV BEEN MISS HANDLED BY EMIRATES.
ITS TRAGIC TO PLAN TRAVELING BY EMIRATES.
ONE WILL GET WILL GET SEATS CONFIRM FROM OUT BOUND SECTOR BUT FROM TRAVLNG 
INBOUND THERE WILL BE NO SEATS.AFTER SEVRAL REQUESTS EMIRATES WILL PROVIDES 
SEAT IN (G) CLASS . G/CLASS MEANS THEY HV SEATS BUT THEY BLOCK THE SEATS 
INTENTIONALLY.
IF I HV PURCHASED TKT IN V/CLASS OR L/CLASS IF SEATS R NOT AVAIBLE PSGR HAS 
TO PAY $75 PER HIGHER CLASS ITS REALY STUPIDITY OF EMIRATES .WHY SHOULD PSGR 
PAY HIGHER FARE IF THEY HV FLOTED CHEAPER FARES.
I AM VERY SURE EMIRETES WILL ITS FOOTING.

Date: Tue, 27 Aug 2002 13:43:57 -0700 (PDT) From:  "swathi turlapaty" <swathiturlapaty@yahoo.com> |  Subject: A victim of Emirates...... To: jawad@alumni.washington.edu

I reached Dubai at around 12.30 in the afternoon. Here, I again faced problem for getting the hotel coupons. It took me more than 2 hrs to get to the airport hotel. After reaching the hotel, I called up Emirates reservations to confirm the route that I was supposed to travel. I remember talking to a person named "Faiz" who asked me to call back after a while. When I tried to reach him later many times, I got a reply from somebody at the desk that he was either busy or was not at his desk. I had to forget that idea of talking to the person and decided to talk to the officials when I board the flight to London. The flight to London was scheduled at 2.45am. So I had to checkout the hotel by 12 in the night. I reached the airport at around 12.30 and then went straight to the counter to Check-in. The lady at the counter after checking with her systems told me that she could not board me on to the flight for I didn’t have a transit visa to transfer between airports in London and above all she said that I didn’t have a confirmed seat with the Continental air from London to D.C. She warned me that I will have to go back to Hyderabad and wondered how the officials at Hyderabad boarded me onto the flight and sent me across. I argued for long and said to her that I had no intentions of going back to Hyd and that it’s their duty to put me onto the next flight to London. The lady after checking with the reservations said that I will have to wait for 24hrs to take the next flight to London and that I will have to pay the extra amount. Finally I was made to stay back. She called up the baggage services and got my luggage pulled out. And then she directed me to the reservations counter. 

At the reservations counter, I talked to the guy named "Prem" about my situation. He said that he can book me on the same flights the following day and said that I should pay an amount of $250 for which I readily agreed. He gave me a confirmation of the itinerary and asked me to come back the following day well in advance before the check-in time to make the necessary payments. I asked them if they could put me at the airport hotel for the next 24hrs. But he said that I should again bear the expenses for the stay for which I agreed too. But when he called the airport hotel they said that all rooms got filled up and therefore he advised me to stay in some other hotel. But I decided to stay at the airport for I was not sure of how safe it would be to loaf around all alone. So I went to the baggage services, booked my 2 huge suitcases with them for storing for 24hrs @20 dirhams per bag. (I did this because I could move about with such huge luggage. I was finally made to stay in the airport. Thus, I was destined to be a nomad for 24hrs. 

Somehow the day passed and when the time came for me to get back to the reservations counter to see MR.Prem, He welcomed me with a glad note that I need not pay anything extra for the ticket for it was a mistake with the officials at Hyderabad and that I would be in turn reimbursed with the expenses I incurred during my 24hrs stay. He reconfirmed the ticket via Dubai, LGW, Newark and D.C and directed me to the Duty officer Mr.Aziz in order to collect the reimbursement. I had to wait to meet this person just to hear him saying that he is not responsible for paying me the dues and that I will have to approach the CEO. So I went on my way picked up the baggage from the baggage services, checked in the luggage. The official boarded me up to Newark. In this course of time, I had to spend a lot on calling cards to keep my people informed both at home and in the U.S who were preparing to receive me at the airport. Finally I relaxed myself not thinking that I would fall into the trap once again.  

I had a safe landing in London Gatwick at around 7 am. I had to change the terminals from north to south. When I reached the continental air desk at the south terminal, they shocked me saying that I was not booked on the Flight Co19, which was scheduled at 12.55pm. I argued with them and said that the emirates had booked me on the flight and that they also reconfirmed. But all went in vain. The Lady at the counter was quite considerate and she immediately booked me on the same flight with an additional payment of $200.Lucky enough to get a seat otherwise I would have ended up spending another day in London. So, another expense of $ 200 went out of my pocket. Somehow I ended up landing in Newark. My arrival was delayed by almost a day and a half. But, I need to thank my stars for bringing me safe into the United States especially with my baggage not missing. That was at least a good thing that happened. This is my travel story with Emirates at its entirety. Just imagine the tension, the extra expenses and the confusion I went through. God.. Either would I dare to travel with Emirates in future? Or will I advice anybody to do so. Now I decided to take the matter to court and Sue them in order to recover the losses I incurred by means of heavy compensation. Could you please advice me as of how I need to go about in order to emerge successful. 
Thanks for bearing with me. Hope I would get a quick reply.  
 Swathi Turlapaty

Date: Sun, 25 Aug 2002 00:16:33 -0700 (PDT) From:  "ajay jain" <akj_59@yahoo.com> |  Subject: experience of emirate airlines To: jawad@alumni.washington.edu

I am vicitiming of emirates airlines and very bad expereince with them they had made a confirmation and then cancelled them same for my wife and kids travelling from mumbai to dubai,reason very lame and not acceptable as it was a confirmed ticket and ridiculous way to make money by cancelling a low fare vaccation ticket.

sunder

dubai

Date: Mon, 19 Aug 2002 14:46:08 +0100 From: "John main" <johnbmain@netscape.net> |  To: jawad@alumni.washington.edu Subject: emetics airline!

 

I call emirates emetic airline because they could not give a shit about
their customers-unless they are wearing an arab head dress or are part
of the government in the gulf.Mind you sir Gulf air lines are even more
terrible.Thanx.johnbmain@netscape.net from London.UK.

Date: Wed, 14 Aug 2002 05:41:02 -0700 From: "EL MO" <elmo@pissed.co.uk> |  To: jawad@alumni.washington.edu Subject: EMIRATES AIRLINES

After reading your website complaints I feel I need to reply to your comments.
Firstly Pakistani and Indian flights should be expected to be cancelled and
unconfirmed simply due to the fact that airlines in these countries namely Aero
Asia are so corrupt that they will let passengers buy seats even when all flight
seats are HK'd or confirmed in your language.
Secondly, why should Emirates treat Indian and Pakistani citizens as they treat
Europeans, (Indians and Pakistanis) are rude, ignorant and the scum of society,
it is the second cheapest place to fly internally after Thailand in the world,
Yet it's citizens expect the same treatment as Europeans, I think not.
Your website is typical of a person who has a problem with their own
inferiority and who carries a large chip on their shoulder.
Your letter to the Chairman of Emirates will never have graced his desk, It
will have been opened by his PA who realising what a fool you are will have
recylcled it inkeeping with Emirates Global recycling scheme. (I say this with
knowledge being a manager for one of the World's largest airlines)
I would suggest that you look at your own faults before constructing (Very
badly) such a website.
Your comments would be appreciated.

Date: Mon, 12 Aug 2002 13:27:04 -0700 (PDT) From:  "Sabbarai sharma" <vishnu1947@yahoo.com> |  Subject: Horror with Emirates To: jawad@alumni.washington.edu

I bought an Airline Ticket from Arab Emirates to
travel from Columbus, OH; to Hyderabad, India; on Dec
6th and to return from Hyderabad, India; to Columbus,
OH; on Dec 30th 2001. Before my return Journey, on Dec
28th 2001, I called Arab Emirates office in Newyork
and confirmed my reservation for my return travel. But
on Dec 30th the day of return from Hyderabad, India; I
wasn't allowed on the plane and the explanation given
to me was that "My Flight is over booked, and they
cancelled my ticket". Instead they offered to put me
in a different plane on Jan 26th 2002 which is almost
a month away and is unacceptable to me due to my Work
obligations. Thus I was forced to buy a return ticket
from a different airline (British airways) for a much
higher price (due to the last minute purchase) to
return to US. After returning to US I contacted the
Arab Emirates  about refund for the unused portion of
the tickets and the damages. First they refused to pay
me the damages but refered me to a different
department to claim my refund. I contacted the refered
department at (718)706-9031 and sent them my unused
portion of tickets to claim refund. But they sent me
my tickets back with a letter refusing my claim for
refund. I have tried every possible way to try and
reason with them but always recieved a cold shoulder
or rude response from their Customer service
department and their refunds department.

It makes me believe that these people have no respect
for people and they have no sense of Customer Service,
I am never going to travel in this airline run may be
by some dogs with no sense of civility. This airline
should not be allowed to fly.

vishnu

Date: Thu, 01 Aug 2002 21:54:04 +0530 From: "Sam Deboo" <samdeboo@vsnl.net> | To: jawad@alumni.washington.edu Subject: Genuine Complain

To
The Chairman,
Emirates Airlines,
Dubai.

Sir,

You boast of having secured prestigious awards like Airlines of the Year, Best Airlines, etc.  But the treatment meted to the passengers on your flight is questionable.
Whether the airlines has gone broke to such an extent that the Stewardess on flight EK 503 from Bombay to Dubai on 25th July'02, had nerve to offer a pamper instead of soft toy to my son who was traveling with my grand daughter (infant).  When asked why a pamper in lieu of some toy, her answer was that they have run out of all toys and added that perhaps he could keep the pamper as a souvenir.  I have taken a very serious  view to such insolent answer given by your staff.  If you did not have anything to offer to infants and babies on your flight, it was better not to go around distributing such humiliating articles.

To quote an example, when my grand daughter traveled with her parents on a domestic flights from Cairo to other Egyptian cities, she was given more than one toy on each flight by the staff and I am sure the International airlines like Emirates could have been more friendly and courteous to their baby passengers.  I wonder how your flight staff ran short of soft toys or usual souvenirs offered to children.  If it was out of stock, then your staff should have kept to themselves instead of making such an ugly insulting offer. My son was very angry about the incident.  When he told me about this, I asked him why he did not fill up your feedback form quoting the incident. But he restrained himself from doing so.

Hope you will understand my outburst and take suitable action so that in future such incident is never repeated thus preventing the tarnishing of good image of the airlines which is proud of its service to its passengers.

Since Friday, the 26th July'02. I have been trying to get your email ID from office in Bombay but they turned me down.  I could have gone to the local press but I am not interested in harming your and your airlines prestige which you are very proud of and you should be.  But I being in Quality Control, I had to  bring this to your notice to prevent the same from recurrence, as passenger is your business and your business is passengers.

With best regards,

Sam F. Deboo.

P.S.  Whenever my  wife or myself travel to Dubai, we always prefer Emirates above all other airlines.

From: "Bhonde, Shekhar 5" <syb5739@glaxowellcome.co.uk> |  To: "'jawad@alumni.washington.edu'" <jawad@alumni.washington.edu> Subject: Bad experience with Emirates Date: Mon, 29 Jul 2002 11:36:17 +0100

Dear Mr. Jawad,
I was searching over the net for contact IDs of Emirates Airlines customer
service GM and came across your address for having bad experience. I also
had a bad experience which I would like to share.

I came to London from Mumbai via Dubai 1bout 15 days back and on arrival,
found that my baggage was missing. I filed a written complaint at Heathrow
airport. After several enquiries and phone calls from one office to another
office of Emirates in UK, finally I was told that my baggage is found and is
in custody of Emirates at airport. I was asked to come to airport to collect
the same and on going there, I was turned back saying that the person
handling the lockers did not have the keys with him to open it. So I was
promised that it would be delivered to my place. After waiting for several
days and regular follow-ups, I called up again and finally got a call from
baggage services that a courier person would deliver it to my place. Since
then, it is again a week and nobody has turned up. I have spent more money
on the phone calls and travel to airport than the value of the baggage so
far, but all in vein.

Please post this message on the net, I am unable to do so. Also please give
me contact address of the seniormost person of Emirates in UK so that I can
blast him for all the mental and financial torture caused to me.

Regarsd

Shekhar Bhonde

To: jawad@alumni.washington.edu Subject: Bad experience with Emirates airlines From: c1defence@eurosport.com |  Date: Tue, 23 Jul 2002 21:04:21 GMT

Sent: 08 July 2002 21:47
To: 'ekuae@emirates.com'
Subject: Baggage

Dear Sirs,
Though flying with Emirates has always been a good
experience, and frequently a convenient route for us
from Houston to New Delhi, this time we have had not
once, but twice, bad experience with our baggage.
First was on 6th June IAH-GTW-DXB-DEL, when my wife
and I were travelling together.  Out of our four
booked suitcases, two were left behind in DXB, and
arrived the day after we reached Delhi.  We were
inconvenienced, and had to go to the airport to
collect our baggage and clear Customs twice, once on
the 8th and again on the 9th June.
Now, returning to IAH, from DEL-DXB-GTW on 6th July,
out of two booked baggage items, Continental inform
me that one was left behind in DXB (again). 
Hopefully it should arrive today, and perhaps, I'll
get it back after it clears Customs, tomorrow 10th
July.
It has been an unfortunate experience with Emirates
this time.
   Yours faithfully,
    Shiv

From: "aslam" <aslam2@iolfree.ie> |  To: jawad@alumni.washington.edu Subject: GOSH Date: Sun, 21 Jul 2002 12:12:17 +0100

From: "Jean Wolfe" <jeanwolfe@tiscali.co.uk> |  To: jawad@alumni.washington.edu Subject: Emirates Airline Date: Fri, 19 Jul 2002 12:07:09 +0100

Date: Sun, 14 Jul 2002 09:36:08 -0800 From: "RENCIE" <rencie2001@edsamail.com.ph> |  To: jawad@alumni.washington.edu Subject: Thanks...

To Dr. Rana Jawad Asghar,

Good Day!

I am Rencie from Manila, Philippines.  I just want to say thanks for sharing 
your bad experiences with Emirates Airlines.

I'm planning of buying a round-trip plane ticket from 
Manila-Amsterdam-Manila...but my friend sent me an e-mail and asking me to visit first your website 
before purchasing a round-trip plane ticket from Emirates Airlines.  He found your 
website while browsing the internet one time...

After reading all the stories about you and some other travellers' bad journey 
on Emirates Airlines...I've decided not to buy any ticket from that airline.  I 
was told that Emirates Airlines is the "best airline" that's the reason why I 
want to fly with them...but thanks for that website.  

I am a webpage developer student here in Manila.  I want to help you to warn 
those travellers planning to fly with Emirates Airlines.  I will create website 
with a link to your site...I will do it before I leave for Amsterdam for my 
vacation.  

I gotta go now and again thanks for that very helpful website.


Sincerely Yours,
Rencie Santos

From: "Stephen Erpenbeck" <erpensa@webtv.net> | Block Address  | Add to Address Book Date: Thu, 11 Jul 2002 07:21:12 -0400 (EDT) To: jawad@alumni.washington.edu Subject: help

To Jawad ji . 
thank you for your webpage on emirates airlines  .My mothers baggage has
been mispalced and sent to a wrong destination hence i wsh to contact
the baggage personnel as well as the CEO of the company,would you  be
kind enough to send me the emaill adresses of the right people to
contact please .
iam very upset and disapointed a the staff at th ecounters who have been
careless and in competent simply fed up pls help methanks 
shukriya.
sicerly 
mrs Priya Erpenbeck.   

From: "Amein emz" <ameinlt@hotmail.com> | To: jawad@alumni.washington.edu Subject: Emirates Airlines Date: Mon, 08 Jul 2002 07:20:52 -0400

From: "Ted Wylie" <ted_wylie@hotmail.com> | To: jawad@alumni.washington.edu Subject: Date: Mon, 1 Jul 2002 23:34:04 +0100

From: Shawhomsy@aol.com |  Date: Tue, 25 Jun 2002 12:10:23 EDT Subject: Emirates To: jawad@alumni.washington.edu

From: "Jawaid Rulal" <jawaidrulal@onetel.net.uk> |  To: Jawad@alumni.washington.edu Subject: Bad Experience With Emirates airlines Date: Wed, 12 Jun 2002 16:31:27 +0100

From: "Jawaid Rulal" <jawaidrulal@onetel.net.uk> |  To: Jawad@alumni.washington.edu Subject: Bad Experience With Emirates airlines Date: Wed, 12 Jun 2002 16:31:27 +0100

From: "MARCO PELLONI" <marcopelloni@hotmail.com> |  To: jawad@alumni.washington.edu Subject: Emirates Date: Mon, 10 Jun 2002 10:48:11 +0000

Dear Sir
I have been reading with interest your web pages regarding Emirates airlines 
and would like to add my own contribution if that’s possible.
I spend a lot of time in Sydney where I have a home and travel on a very 
regular basis from the U.K. to Australia.

A friend recommended that I try Emirates which I have done on a number of 
occasions now and always travel in business or first class.
Considering the considerably higher cost of business or first class compared 
with economy I would as a seasoned traveller grade Emirates as below average 
to poor.

I complained to Emirates after my first flight with them, they apologised 
and said such service was very unusual and would not happen again “it did” 
and again and again.
I no longer fly with the airline and nor do my company people we find we get 
a much more comfortable and quiet flight with Singapore airlines and the 
food is consistently much better.

I have been reading with interest your contributors comments regarding the 
noise levels on the 777 aircraft and must agree they are very very bad 
indeed and in business class (over the engines ) totally unacceptable.
I think Emirates should market their business class service as premium 
economy because that is all it is.
Below is the last letter I sent to Emirates customer service in the U.K. 
which you might find interesting (apologies for its length).
I would be happy to hear from any of your contributors via my email address.

Yours Sincerely

Marco Pelloni

marcopelloni@hotmail.com



Paul Holland
Customer Affairs
Emirates Airlines
95 Cromwell Road
Gloucester Park
London
SW7 4DL

4th March 2002

Dear Mr Holland

I travel to Sydney on a very regular basis having homes and business in both 
the U.K. and Australia.
After a recent round trip with Emirates I felt I should write to you with a 
few of my observations and concerns.

Firstly on a positive note as a seasoned traveller on most major airlines 
around the world I can say without hesitation Emirates most certainly have 
the best cabin crews of any airline without exception, even the care and 
attention you get on Concorde is not as good as that given by the Emirates 
staff and you should be congratulated for having such courteous well trained 
and helpful crews they are excellent in every respect.

Despite the above I have to say that my trip to Sydney on 31st December 2001 
and my return to London on 18th February 2002 were not at all good and as a 
business class passenger I could only describe the trip as poor for the 
following reasons-

1 Despite being a very modern aircraft the 777 must be the noisiest machine 
in the sky.
As a business class passenger i.e. being in the section of the aircraft 
closest to the engines the noise levels were totally unacceptable for that 
class of travel, in fact a fellow passenger on my flight likened the engine 
noise to that of flying on a 1945 Dakota which made sleep (an important 
factor on a 23 hour trip) and even conversations with others difficult.
I must say last year on a different trip to Australia I travelled in first 
class at the front of the aircraft and the noise levels were hardly any 
better.

2 The food on my trip to Sydney again given the class of travel could be 
described as poor with possibly one exception and on the return to London I 
would have to say it was dreadful.
For instance my selection from the lunch menu on the Dubai to London sector 
and I quote from the menu.

Roasted Chicken”
“Marinated and roasted baby chicken breast, served on an onion and mango 
confit, accompanied with green asparagus, stuffed plum tomato and piped 
mashed potatoes”

What I was actually served consisted of very burnt chicken skin with little 
or no actual chicken breast on a lump of hard luke warm potato and two 
squashed asparagus tips.

The above describes the standard of most of the food on the flight, which 
resulted in me living on bread and cheese for 23 hours, and even certain 
members of the crew admitted that the food could be below standard.

Again given the class of travel and more to the point the considerably 
higher ticket cost compared to economy I think that being served little more 
than “Birds Eye T.V. dinners” on any flight is very poor, even the starters 
were average or quite bad.

A number of passengers on the flight were questioned by the crew who 
remarked that they fill in a log for the airline with comments about any 
aspect of the flight (I hope the necessary people within Emirates see these 
logs if they were filled in.

It looks like I am returning to Sydney for six weeks at the end of March and 
despite having enrolled in your skywards frequent flyer programme, sadly I 
have decided to travel with another airline probably Singapore as the 
business class section on the 747 is in the upstairs bubble and is almost 
totally silent also the food tends to be of a reasonably consistent 
standard.

It is interesting to note that at the time of writing two of my colleagues 
who travel on a regular basis to the UAE are requesting that there company 
finds a different carrier for just the same reasons as mentioned above.

I feel that Emirates have great crews and overall a very good attitude 
towards there customers but as I have stated let themselves down in areas 
that matter most to passengers especially on the very long haul flights.


Yours Sincerely

Date: Fri, 31 May 2002 16:28:00 +1000 To: jawad@alumni.washington.edu From: "Cassandra Carter" <celynen@vicnet.net.au> | Subject: travel by emirates

Read your experience on geocities. Have travelled a fair bit with Emirates
and had no trouble until last trip on which they lost my luggage, left me
so long (I need wheelchair assist) that I missed my connecting flight to
UK, and then stuffed up reservations on the way back so there were no seats
available (until I threw a major wobbly at the arrivals counter) - all this
despite being in Business class!

We're due to travel Emiirates again soon (mainly because I have to travel
business class for reasons of poor health and theirs is cheapest). Oh dear!

Best wishes,

Cassandra

From: "asad syed" <asad_u@hotmail.com> | Block Address  | Add to Address Book To: jawad@alumni.washington.edu Subject: bad experience on emirates airline Date: Sat, 30 Mar 2002 17:16:29 +0000

Hi jawad
I like to share my experience on emirates airline wiht you.
I recently travelled from Hyderabad-India to London, UK via dubai.
First my connecting flight from dubia delayed by 8 hours, after reaching 
london my baggage did not arrived after pursuing it for one week i did 
receive the baggage without any apologies or compensation.
When i checked by baggage it is was tampered, the hook which hold the lock 
was broken and my baggage contents were shuffled. This happened second time. 
But this time the bag was very expensive, it cost me 200 pounds here in UK. 
The emirates sent a letter saying that they would offer me a only 70 pounds, 
the customer services said either take it or leave.
Then I wrote a letter to chairman/Managing director about this issue, but 
customer services did not allow it to reach either of them, saying 
chairman/MD is out of town they can't reply. I have made several calls to 
dubai to MD office, where his secretary Vinee de Siuza confirm that MD has 
read this letter, but i refuse to believe this.
It is not just me but i know quite few guys who haved baggage displace or 
tampered on regular basis on emirates airline.
Please DISPLAY my comments on your web site and if possible suggest a way to 
inform as many people as possible.

Thanks
asad syed
London UK.

From: "Rasin Ziya Etiman" <rasine@netone.com.tr> | To: jawad@alumni.washington.edu CC: "Faruk Pekin" <fest@festtravel.com>, "MERAL TAMER" <mtamer@milliyet.com.tr> Subject: Ýlt:_Incompetence_and_irresponsability_of_Emirates_Airli nes Date: Thu, 28 Mar 2002 13:54:11 +0200

March 21^st , 2002 

 

EMIRATES AIRLINES

General Manager / Costomer Affairs Department

Dubai

Fax no : 00 971 429 55162 

 

Gentlemen 

A tour in *ndia organised by Fest Travel- Istanbul started ,on March 4^th , 2002 ,with the Emirates flights EK 032 Istanbul-Dubai and EK 700 Dubai-Delhi.  

We checked two pieces of luggage , for my wife and myself, both bearing the Fest Travel tags with our names written in gross characters on them. 

About an hour before the boarding time I noticed ,by coincidence, that there was only one claim tag on our tickets and reported this fact immediately to the Emirates personnel at the gate They discovered that only one piece shoved at our name on the computer. I thought that a luggage without destination tag could not proceed further than the pool area and asked them to send a person to locate our second piece of luggage , bring it and put it on the plane.. They chose, instead , to solve the problem with phone calls ,without any result. 

Mr *ahin ,who seemed to be the leading person in the area , even had the impertinence of asking us whether we were sure that we had checked two pieces and not one. When we said that we were positive , he assured us that we would find our two pieces in Delhi , although it was obvious that a piece of luggage could not proceed to Delhi via Dubai without destination tag. 

The missing luggage contained all my personal objects and some of my wife. We had to endure the absence of the most vital needs , including medicines , which led us to make some purchases in Delhi . We also lived the anxiety of the probability of being left during an eleven day tour in constant motion without irreplaceable personal objects. The missing luggage was delivered to us on the evening of March 6^th.  

The arrival of luggage may be delayed due to connections. They may even get lost. But to our knowledge and experience the forwarding of a piece of luggage to the band by a check-in personnel without putting the destination tag is unheard of. The behaviour of the responsible personnel of a self-respecting airline such as described above is also proof of gross negligence and irresponsibility.  

Emirates Airlines which claims to be the “ Best ” ruined three days of our eleven day holiday by the incompetence and the irresponsibility of it’s Istanbul personnel. We strongly protest it. 

Rasin Etiman

Board Chairman

Enet Engineering Research Consulting Inc. 

Cc: Fest Travel and Emirates Istanbul Office

==============================

Reply-to: "Haroon Memi" <hnh@yonet.co.za> From: "Haroon Memi" <hnh@yonet.co.za>  To: jawad@alumni.washington.edu CC: hnh@yonet.co.za Subject: complain of emirates Date: Tue, 26 Mar 2002 07:05:24 +0200

Date: Thu, 14 Mar 2002 23:07:29 -0800 (PST) From:  "ajay sharma" <ajaysharma72@yahoo.com> | Block Address  | Add to Address Book Subject: missing baggage in emirates flight To: jawad@alumni.washington.edu

i really appreciate for sending me some email address
to whome i should contact for problem.
regards
ajay sharma


From
Ajay Sharma
PO Box 50203
Doha Qatar
88, New Gandhi Nagar
Tela Jamal Pura Bhopal (M.P.) – India
Phone +91 755 736578
Email – ajaysharma72@yahoo.com


To,
Emirates Airline
Customer Care ( Baggage Claim )
Dubai


Sub.: Withholding of checked in Baggage at Dubai.
Ref.: Property irregularity (PIR) for checked baggage
dated 10/03/2002 filled at Mumbai – India.
Baggage tag no. -  EK860511
Flight no. – EK500 Date 9/3/2002
CPN 3 AIRLINE CODE 176 FORM & Sr. No. 3552076858 CK
6

Dear Sirs,
I was traveling from Doha to Mumbai thru Dubai on
09/03/2002 by emirates flight EK224 & EK500. As
confirmed by your Doha office that no extra baggage
charge is applicable for the goods purchased from duty
free shop and after the reconfirmation from the
supervisor Mr. Anwer at gate no 11, I purchased a sony
music system VX333MHC. Here I would like to mention
that before confirming regarding no extra baggage
charge from Mr. Anwer, I informed him about my checked
in baggage weight and the weight and size of the music
system. Also he checked the baggage space in the
aircraft before the confirmation of no extra baggage
charge at 9.40 PM Dubai time.

When I return at 10.27 PM Dubai time some other people
were there and they asked for the extra baggage
charge. When I told them that this matter was already
discussed with supervisor Mr. Anwer and as per him I
am not required to pay any extra baggage. Then they
told me to proceed for check in the flight. Before
entering  in the aircraft they put the tag on the box
and  told me that they are loading the box in aircraft
from other gate.

After arriving at Mumbai airport, I found my baggage
was missing. After filling PIR they informed me after
11/2 hours that your baggage is still in Dubai and it
will come when you will pay extra baggage charge at
Mumbai.

Dear sirs, I am not a resident of mumbai and I came
for  short vacation in India. I am already lost my
three days in Mumbai and still nothing is clear about
my baggage over here. I am really disappointed that
after the confirmation from your supervisor people are
holding my baggage in Dubai. This matter can be
reconfirmed from the sales people at Duty free shop (
Christina & Dela Cruz), as they also advised me to
reconfirm for no extra baggage charge from the people
at gate no-11.

I request you to please look in to the matter
sympathetically and do the needful to forward my
baggage as soon as possible.

I will appreciate your response at my friend email
address shailendra_vaishnav@ril.com

Thanking you in anticipation.

Yours truly,
Ajay Sharma   
 

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