| Patricia Ray Carvalho Atlanta, Georgia Objective Dynamic position in a telecommunications environment where I can enhance my knwledge of PBX & Networking environments to both benefit my growth and provide value added diversity to my role. Synopsis Team player with a proven history of project and product management in the fast paced arena of a large telecommunications company. Ability to adapt to changing priorities within the workplace and the international marketplace with a 'get-it-done' attitude. Willingness to think and work outside the box and prioritize company ethics and dynamics, driving diverse work teams to common goals. Extremely motivated, technology driven individual with a thirst for knowledge and growth. Self starter with the drive and knowledge to manage myself or a project to the required conclusion. |
| Employment History |
| Pacific Bell / SBC 05/2000 - 08/2001 San Ramon, CA USA Project Manager Responsible for coordination and management of PBX installations and commissioning the Northern and Southern Californian markets. Managed the procurement and installation process from inception to completion acting as the single point of contact for the account team and the customer. Analyze and ascertain customer requirements to tailor the offering to completely satisfy the needs of the individual customers. Coordinate post-sales activities such as programming of equipment, training or personnel, recording voice mail announcements, and organizing support resources. |
| Business Communications Management 02/1997 - 05/2000 Danville, CA USA Sales Coordinator - Call Back Services Initially responsible for sales in over 80 countries worldwide and responsible for all International Callback programs. Responsibilities included providing customer service support to existing agents. I was required to maintain accurate knowledge of each product and their features. International Sales Coordinator Responsibilities included providing customer service to existing agents as well as future members. The position required the ability to coordinate effectively within a diverse marketplace across differenct time zones. Also required was an empathy and understanding towards global cultures and business practices. Implementation Analyst Aided in the testing, configurationa nd implementation of our billing software, BOSS Access for bcmfax.net. Responsibilities included providing project assistance, coordinaton, and encapsulation of requirements. Technical Support Analyst Developed into Technical Support Representative with responsibility for a network of 45 PC based servers on a rotating on-call schedule. Responsibilities included providing technical support, operational consultancy and crisis management within our worldwide service network. I was trained in basic Windows NT 4.0 Server & Workstation installations, troubleshooting and network administration. As part of a 24x7 support struction, I was required to work with our international members in order to troubleshoot installations and troubleshoot operational problems affecting network integrity. I participated in testing and specification of Y2K application fixes in our worldwide network. Project Manager & Purchasing Coordinator Responsibilities included ordering all necessary hardware and software for installations. I was required to perform cost analysis and manage an implementaion from inception to network integration. I worked directly with all vendors and managed all installations from start to finish. |
| Education |
| Northeastern University - Tahlequah, Oklahoma Major Psychology 79 Hours Completed |
| Professional License, Accreditations and Memberships |
| 6/29/2000: Certified Norstar MICS 4.0 Installation & Maintenance 6/29/2000: Certified Norstar Voice Mail 4.0 Installation & Maintenance 7/2000: Completed PRI Class 7/2000: Completed Transport Technology Class 8/2000: Member of the Pacific Bell Service Ambassador Program 9/2000: Member of the Pacific Bell World Class Achievers Club 5/2000: Participated in the 100th Annual US Open in Pebble Beach Pacific Bell Project |
| Computer Skills |
| Windows NT 4.0, Windows 95, 98 and ME MS Office Suite Internet Explorer, Netscape, MS Outlook IBM PC & Macintoch Sybase SQL 6.5 PC Anywhere, Telnet & FTP Applications |