Frequently Asked Questions |
| Who
are you? |
Andrew A. and I attend some events to do photos at for
friends and family. Also other events I get hired to
show up and take photos.
|
|
How can I contact you? |
Email is the best way. I check very often and try to
respond to each email personally. Email me at
GreatSave9@Yahoo.com
www.myspace.com/Greatsave9
|
|
Do you do this for a living? |
No I don't. I really truly don't make enough money to do
for a living. I do it as a hobby and volunteer. I do
charge to cover costs of hosting, equipment and travel
costs. I really do not charge for my time.
|
|
If it's not your living, then what do you do. |
I'm an IT Specialist at an Environmental company. I have never taken a photography
class in my life.
|
How much do you charge per picture?
|
It will vary depending on the event
|
Do you offer bulk discounts?
|
I can and I do. However, SmugMug does not. So I must
setup a new gallery for you. You will need to email me.
|
How much do you charge to do an
event?
|
It will depend on how long the event is, and the
location. Typically I just do games, so it can rate from
$30-50 dollars. I will usually shoot about 650 photos in
a regular 3 period 15 minute game. College games with
warmups and 20 minute periods I've gotten 1100+ pix.
|
|
Do you sell photos on CD? |
Yes I do for yearbooks. Email me for details.
|
How much do you charge to do an
event?
|
It will depend on how long the event is, and the
location. Typically I just do games, so it can rate from
$30-50 dollars. I will usually shoot about 650 photos in
a regular 3 period 15 minute game. College games with
warmups and 20 minute periods I've gotten 1100+ pix.
|
The photo I want is not centered, can
I crop it?
|
Yes you can crop the photo at checkout before you buy..
|
|
Will the watermark show-up on my
print? |
No the Watermark will not show up your the print or
download.
|
BACKGROUND |
| Why
digital? |
It's the fastest and simplest. In a digital world,
people want JPEG images also for Facebook, Myspace,
Webpages, yearbooks etc etc.... |
| What
about quality? |
Nikon D50 shoots at about 6MP which is good for
3000x2000pixel resolution. Suitable for 8x10s, 5x7s, and
4x6s.
|
|
How long do photos stay on your system? |
Photos from most events will remain available
forever. Well at least until I decide not to renew my
SmugMug account. They say it is "Unlimited" bandwidth
and storage, and I already have over 400 gig of photos
on their in over a year.
Photos on DVD or CD will not be archived unless noted. I
keep them on my computer for about 2 weeks then delete
them without making a DVD backup unless it is requested.
So if you want a gallery, the only two ways is to use
SmugMugs expensive DVD service or save each photo
individually. |
| Do
you do weddings? |
I
avoid weddings at all costs. I only consider it if
I'm a backup extra photography to the main photography
to capture candid shots. |
When
will photos from my event be on the web site?
|
Typically
it takes one to two days.
Photos are run though multiple Adobe Photoshop filters
first then uploaded. Usually overnight the photos will
be uploaded from that day, but there are some exceptions
|
CUSTOMER
SERVICE & PRODUCT INFORMATION |
| Why
were there no photos of my kid? |
We
don't intentionally ignore anyone. Let's
face it; we're in business to make a profit, and
refusing to offer service to potential customers
is just not sound business sense. There
are many factors that govern why certain players
get more photos than others. Due to multiple
games occurring simultaneously and the processing
time required to prepare the photos, there is some
time limit on almost every game we photograph. During
that time we have no control over how and when
a coach decides to use certain players. Some
players have a knack for getting closer to action
than others. Every venue is different
in terms of the vantage points from which we can
shoot, so some players may end up in a position
that keeps them further away from the camera locations. We
try to get everyone; some attempts are more successful
than others.
There
are a few guidelines you can follow to ensure you
get photos. If you know beforehand that you're
interested in purchasing photos, check in with
us prior to a game. We don't take paid-upfront
reservations, but we do take requests and we manage
to fulfill more than 95% of them. Also, at
some events, we get to photograph each team more
than once. Check for photos after the first
game, and if we haven't gotten enough good shots,
let us know and we'll look for your player at the
next game. Don't wait until you're on your
way out the door to tell us we missed. At
a large tournament, we may see over 3,000 athletes. We
can't keep track of all of them without your help.
|
How
long does it take to get my pictures after I order?
|
I do not do any of the prints. The company SmugMug ships
out the photos and processes the orders. I just get
commission per photo. |
| How
much does your service cost? |
Depending on who you are, what team your with and what
the event is. Start at least $25 per game to cover just
gas to get to the event and my time. That's because the
players are not guaranteeing me that will purchase the
photos. So I'm not going to waste my time.
I do tend to do a lot of volunteer work for friends and
family. So email me about that, I do try to help out
where I can especially since I know high school hockey
teams are not funded by the schools themselves in any
way.
|
| What
are you going to do with that print if nobody buys
it? If you're only going to throw it out
anyway, you should give it to me. |
While
many people don't like the tone of the answer,
this is simply nobody's business but mine. Frankly,
I don't like the tone of people who would be so
crass as to ask a question like this with the air
of arrogance that says I owe them something with
little or no reciprocation; attempt to make me
feel guilty because we'd otherwise be wasting the
materials; or worst of all treat us like we're
so cash-strapped that we should gratefully accept
their lowball offers as if it will make or break
our outing. "Your choice, dude. Sell
it for $5 or don't sell it at all." This
is the ultimate insult!
We
try to waste as little as possible and we will
use some unsold prints as samples, but the fact
remains that we must occasionally dispose of unsold
prints. We pride ourselves on customer service,
but service does not necessarily extend to giving
away (or steeply discounting) work product. That's
our prerogative. If the photo is good enough
to want it, we deserve to be fairly compensated
for our efforts. Amen! |
TECHNICAL
ISSUES |
What
kind of equipment do you use?
|
At
the photography end of things, I use just a 3
frame per second Nikon D50. I do however have a
full range of professional optics which increase the
quality greatly.
Photos are processed in Adobe Photoshop. |
| What
about cropping? |
Cropping is done at checkout. I do not crop any more
photos unless asked nicely and/or helping someone out.
When you checkout you will be asked to crop the photo
down. Usually the photo is high quality 3000x2000pixel
resolution so cropping it for a 4x6 or 5x7 shouldn't
lose that much quality. However I do warn if you order a
8x10 larger that DPI and quality are lost when
cropping for large prints. |
|
Can
you edit a photo other than just cropping? |
Yes,
but we have to charge for that based on the time
and materials involved. Again, we ask that
the requests remain reasonable.
"My son is the goalie. Can you take the puck out of the net?" Not
too bad! Journalistically unethical, but most our photos don't go to news
media, and we don't edit those that do.
"There's a stick right in front of my son's chest. Can you take it
out so I can see the logo?" NO DICE!
But my all-time favorite comes from my first ever all-digital job, a regional
figure skating competition:
Irate mother: "My
daughter won the gold medal in her age group, but she missed the medal ceremony."
Me: "What do you want us to do?"
Mom: "I
want the medal ceremony restaged."
Me: "That's not up to us. Find the tournament
director, tell him what you need, and if he says it's okay we'll send a photographer
over."
10
minutes later . . .
Mom: "All
the other medalists have already left."
Me: "And . . . ?"
Mom: "Let's go. We'll
take a picture of her standing on the podium by herself."
After the photos are taken . . .
Mom, to our salesperson: "Now
since this is digital and all, can't we just lift her
off one picture and place her into the other one with
all the medalists in it."
Our Salesperson: "He's
a whiz with that kind of stuff. I'm sure it won't
be a problem."
Ten hours into a sixteen hour day, I worked through dinner
to get everything looking just the way I wanted it and
had a virtually seamless edit. The
mother came back from dinner, approved the edit, and ordered one (!!!) $9.00
5"x7" print. After material expenses, the photographer's and
salesperson's commissions and the profit share for the venue, I got to keep
about $1.75 for two hours of painstaking work. I made more bussing tables
when I was in college. Never again! (At least not at those rates.) |
| The
photo I am interested in looks blurry. Will it
print better? |
No. Although
the files we use to print photos have considerably
more resolution than the photos you view on-screen,
blurry images are exactly that. They are
either out of focus or motion-blurred. Why
do we display them? Because in some circumstances
we do not have the time to edit as thoroughly as
we'd like. |
COPYRIGHT
ISSUES |
| Why
do you assert copyright on your photos? |
Because
we make our living from the sale of our photographic
products. If we allow unauthorized reproduction
of our photos it becomes difficult to pay our bills
and stay in business . |
| How
can you own the copyright if it's a photo of my child? |
When
you or your child participates in a public event,
or a private event at which our attendance is authorized,
you have no reasonable expectation of privacy and
very limited rights regarding images captured at
those events.
Most of the rights you maintain under current privacy
and copyright laws extend to our sale of your likeness
to third parties for commercial purposes. We
can not and do not sell images to third parties without
a detailed release. |
Can
I have the digital file for my photo?
|
We
have recently begun offering digital files for sale. We
have several different formats available to suit
different needs and budgets. Consult
our price lists for some of the options. |
| But
I bought the print. Doesn't that entitle
me to the JPEG? |
Sure — as
long as you pay separately for the different format
and various usages. When
you buy a photographic print, you buy the media on
which it is printed and the right to view the image
for personal use. You do not buy the rights
to the photo in digital form. That requires
separate licensing and payment. |
| Can
I scan the prints? |
Yes,
as long as the resulting files are used only in electronic
form and are not distributed. Much like copying
a music CD or duplicating computer
software disks, copyright laws do provide for a limited
number of personal-use copies to be made by the purchaser
of the product.
If you want to scan your photo
to use as your computer "wallpaper",
that is fine. If you want to scan the photo
so that you can print duplicates for all your friends
and relatives, that is a violation of the copyright
as it deprives us of the profit we would normally
make from the sale of those prints. What's
stopping you? In most cases nothing, but nowhere
does it say we have to condone the practice or facilitate
it. |
| But
you put the pictures on the Internet. Doesn't
that make them public domain? And shouldn't
I be allowed to do whatever I want with them? |
Sorry,
but wrong. This may be the single
most misunderstood aspect of the Internet.
Although the Internet exists primarily as a mechanism
for the exchange of information, no author of original
text, composer of original music, or visual artist
forfeits his copyright by providing access to his
product via the Internet.
Digital technology is wonderful, and while it makes
it easier to rip off copyrighted material, it doesn't
make it right. |
| What
if I don't want my kid's photo posted on your web
site? |
Please
e-mail with the event, game and photo number
information, and simply request their removal. We
will not deny reasonable requests to do so, and
we will handle such requests as quickly as practicable. Please
realize that removal of the photographs involves
the complete regeneration of the web pages that contain
them and that the process can be time consuming.
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