Frequently Asked Questions
Who are you? Andrew A. and I attend some events to do photos at for friends and family. Also other events I get hired to show up and take photos.
 
How can I contact you? Email is the best way. I check very often and try to respond to each email personally. Email me at GreatSave9@Yahoo.com
www.myspace.com/Greatsave9
 
Do you do this for a living? No I don't. I really truly don't make enough money to do for a living. I do it as a hobby and volunteer. I do charge to cover costs of hosting, equipment and travel costs. I really do not charge for my time.
 
If it's not your living, then what do you do. I'm an IT Specialist at an Environmental company. I have never taken a photography class in my life.
 
How much do you charge per picture?
It will vary depending on the event
 
Do you offer bulk discounts?
I can and I do. However, SmugMug does not. So I must setup a new gallery for you. You will need to email me.
 
How much do you charge to do an event?
It will depend on how long the event is, and the location. Typically I just do games, so it can rate from $30-50 dollars. I will usually shoot about 650 photos in a regular 3 period 15 minute game. College games with warmups and 20 minute periods I've gotten 1100+ pix.
 
Do you sell photos on CD? Yes I do for yearbooks. Email me for details.
 
How much do you charge to do an event?
It will depend on how long the event is, and the location. Typically I just do games, so it can rate from $30-50 dollars. I will usually shoot about 650 photos in a regular 3 period 15 minute game. College games with warmups and 20 minute periods I've gotten 1100+ pix.
 
The photo I want is not centered, can I crop it?
Yes you can crop the photo at checkout before you buy..
 
Will the watermark show-up on my print? No the Watermark will not show up your the print or download.
 

 

BACKGROUND
Why digital? It's the fastest and simplest. In a digital world, people want JPEG images also for Facebook, Myspace, Webpages, yearbooks etc etc....
What about quality? Nikon D50 shoots at about 6MP which is good for 3000x2000pixel resolution. Suitable for 8x10s, 5x7s, and 4x6s.
 
How long do photos stay on your system?  Photos from most events will remain available forever. Well at least until I decide not to renew my SmugMug account. They say it is "Unlimited" bandwidth and storage, and I already have over 400 gig of photos on their in over a year.

Photos on DVD or CD will not be archived unless noted. I keep them on my computer for about 2 weeks then delete them without making a DVD backup unless it is requested. So if you want a gallery, the only two ways is to use SmugMugs expensive DVD service or save each photo individually.
Do you do weddings? I avoid weddings at all costs. I only consider it if I'm a backup extra photography to the main photography to capture candid shots.
When will photos from my event be on the web site?
Typically it takes one to two days.
Photos are run though multiple Adobe Photoshop filters first then uploaded. Usually overnight the photos will be uploaded from that day, but there are some exceptions

 
CUSTOMER SERVICE & PRODUCT INFORMATION
Why were there no photos of my kid? We don't intentionally ignore anyone.  Let's face it; we're in business to make a profit, and refusing to offer service to potential customers is just not sound business sense.

There are many factors that govern why certain players get more photos than others.  Due to multiple games occurring simultaneously and the processing time required to prepare the photos, there is some time limit on almost every game we photograph.  During that time we have no control over how and when a coach decides to use certain players.  Some players have a knack for getting closer to action than others.  Every venue is different in terms of the vantage points from which we can shoot, so some players may end up in a position that keeps them further away from the camera locations.  We try to get everyone; some attempts are more successful than others.

There are a few guidelines you can follow to ensure you get photos.  If you know beforehand that you're interested in purchasing photos, check in with us prior to a game.  We don't take paid-upfront reservations, but we do take requests and we manage to fulfill more than 95% of them.  Also, at some events, we get to photograph each team more than once.  Check for photos after the first game, and if we haven't gotten enough good shots, let us know and we'll look for your player at the next game.  Don't wait until you're on your way out the door to tell us we missed.  At a large tournament, we may see over 3,000 athletes.  We can't keep track of all of them without your help.

How long does it take to get my pictures after I order?
I do not do any of the prints. The company SmugMug ships out the photos and processes the orders. I just get commission per photo.
How much does your service cost? Depending on who you are, what team your with and what the event is. Start at least $25 per game to cover just gas to get to the event and my time. That's because the players are not guaranteeing me that will purchase the photos. So I'm not going to waste my time.

I do tend to do a lot of volunteer work for friends and family. So email me about that, I do try to help out where I can especially since I know high school hockey teams are not funded by the schools themselves in any way.
 
What are you going to do with that print if nobody buys it?  If you're only going to throw it out anyway, you should give it to me.

While many people don't like the tone of the answer, this is simply nobody's business but mine.  Frankly, I don't like the tone of people who would be so crass as to ask a question like this with the air of arrogance that says I owe them something with little or no reciprocation; attempt to make me feel guilty because we'd otherwise be wasting the materials; or worst of all treat us like we're so cash-strapped that we should gratefully accept their lowball offers as if it will make or break our outing.  "Your choice, dude. Sell it for $5 or don't sell it at all."  This is the ultimate insult!

We try to waste as little as possible and we will use some unsold prints as samples, but the fact remains that we must occasionally dispose of unsold prints.  We pride ourselves on customer service, but service does not necessarily extend to giving away (or steeply discounting) work product.  That's our prerogative.  If the photo is good enough to want it, we deserve to be fairly compensated for our efforts.  Amen!

TECHNICAL ISSUES
What kind of equipment do you use?
 
At the photography end of things, I use just a 3 frame per second Nikon D50. I do however have a full range of professional optics which increase the quality greatly.

Photos are processed in Adobe Photoshop. 
What about cropping?  Cropping is done at checkout. I do not crop any more photos unless asked nicely and/or helping someone out. When you checkout you will be asked to crop the photo down. Usually the photo is high quality 3000x2000pixel resolution so cropping it for a 4x6 or 5x7 shouldn't lose that much quality. However I do warn if you order a 8x10  larger that DPI and quality are lost when cropping for large prints.
Can you edit a photo other than just cropping?  Yes, but we have to charge for that based on the time and materials involved.  Again, we ask that the requests remain reasonable.
     
"My son is the goalie.  Can you take the puck out of the net?"  Not too bad!  Journalistically unethical, but most our photos don't go to news media, and we don't edit those that do.

"There's a stick right in front of my son's chest.  Can you take it out so I can see the logo?"   NO DICE!

But my all-time favorite comes from my first ever all-digital job, a regional figure skating competition:


Irate mother:
"My daughter won the gold medal in her age group, but she missed the medal ceremony."
Me: "What do you want us to do?"
Mom: "I want the medal ceremony restaged."
Me: "That's not up to us.  Find the tournament director, tell him what you need, and if he says it's okay we'll send a photographer over."
10 minutes later . . .
Mom: "All the other medalists have already left."
Me: "And . . . ?"
Mom: "Let's go. We'll take a picture of her standing on the podium by herself."
After the photos are taken . . .
Mom, to our salesperson: "Now since this is digital and all, can't we just lift her off one picture and place her into the other one with all the medalists in it."
Our Salesperson: "He's a whiz with that kind of stuff.  I'm sure it won't be a problem."

Ten hours into a sixteen hour day, I worked through dinner to get everything looking just the way I wanted it and had a virtually seamless edit.  The mother came back from dinner, approved the edit, and ordered one (!!!) $9.00 5"x7" print.  After material expenses, the photographer's and salesperson's commissions and the profit share for the venue, I got to keep about $1.75 for two hours of painstaking work.  I made more bussing tables when I was in college. Never again! (At least not at those rates.)
The photo I am interested in looks blurry. Will it print better? No.  Although the files we use to print photos have considerably more resolution than the photos you view on-screen, blurry images are exactly that.  They are either out of focus or motion-blurred.  Why do we display them?  Because in some circumstances we do not have the time to edit as thoroughly as we'd like.
COPYRIGHT ISSUES
Why do you assert copyright on your photos? Because we make our living from the sale of our photographic products.  If we allow unauthorized reproduction of our photos it becomes difficult to pay our bills and stay in business .
How can you own the copyright if it's a photo of my child? When you or your child participates in a public event, or a private event at which our attendance is authorized, you have no reasonable expectation of privacy and very limited rights regarding images captured at those events.

Most of the rights you maintain under current privacy and copyright laws extend to our sale of your likeness to third parties for commercial purposes.  We can not and do not sell images to third parties without a detailed release.
Can I have the digital file for my photo?
We have recently begun offering digital files for sale.  We have several different formats available to suit different needs and budgets.   Consult our price lists for some of the options.
But I bought the print.  Doesn't that entitle me to the JPEG? Sure  —  as long as you pay separately for the different format and various usages.  When you buy a photographic print, you buy the media on which it is printed and the right to view the image for personal use.  You do not buy the rights to the photo in digital form.  That requires separate licensing and payment.
Can I scan the prints? Yes, as long as the resulting files are used only in electronic form and are not distributed.  Much like copying a music CD or duplicating computer software disks, copyright laws do provide for a limited number of personal-use copies to be made by the purchaser of the product.

If you want to scan your photo to use as your computer "wallpaper", that is fine.  If you want to scan the photo so that you can print duplicates for all your friends and relatives, that is a violation of the copyright as it deprives us of the profit we would normally make from the sale of those prints.  What's stopping you?  In most cases nothing, but nowhere does it say we have to condone the practice or facilitate it.
But you put the pictures on the Internet.  Doesn't that make them public domain?  And shouldn't I be allowed to do whatever I want with them? Sorry, but wrong.  This may be the single most misunderstood aspect of the Internet.

Although the Internet exists primarily as a mechanism for the exchange of information, no author of original text, composer of original music, or visual artist forfeits his copyright by providing access to his product via the Internet.

Digital technology is wonderful, and while it makes it easier to rip off copyrighted material, it doesn't make it right.
What if I don't want my kid's photo posted on your web site? Please e-mail with the event, game and photo number information, and simply request their removal.  We will not deny reasonable requests to do so, and we will handle such requests as quickly as practicable.  Please realize that removal of the photographs involves the complete regeneration of the web pages that contain them and that the process can be time consuming.
 

All credit goes to Leo from Brandywine Digital for the FAQS
http://www.brandywinedigital.com/FAQ.htm
With some slight modification....
 

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