| Dale's Resume & Cover Letter |
Hi welcome to my Webpage. Enclosed is a copy of my resume for your kind consideration. I am a graduate of the Bachelor of Commerce program at Ryerson Polytechnic University, majoring in Business Management, with minors in Law and Information Systems. Below will provide you with a more detailed synopsis of my education, work experience, and capabilities. My academic achievements have provided me with a wealth of knowledge in a vast area of proficiencies. The program permitted me to experience all aspects of business and fostered skills in teamwork, leadership, and corporate communication. My capabilities were strengthened through group interaction, case studies, class discussions, and assignments. The program has emphasized and enhanced interpersonal and communicational skills. Further my work experience has provided me with great interpersonal skills and strong work ethics, enabling me to function well as a team player, I am confident regarding my competencies in providing excellent client service. I enjoy solving problems. I have been complimented on my ability to deal with people. My Academic and work experience have instilled good time management practices, organizational skills and confidence. It has allowed me to constantly challenge and develop my communication skills. As well as develop patience and understanding, which allows me to deal with the most difficult situations. I have good work ethics such as dependability, loyalty, and honesty. I understand the importance of responsibility, which every job requires and I look forward to any challenges, which may come my way. My past experience has molded me to be professional and easily adapt to changing situations. I hope this provides an insight into my competencies and skills. I look forward to meeting with you, to discuss employment possibilities and how I can make a positive contribution to your organization. Thank you for your consideration. Sincerely Dale D'Sa Key Qualifications -13 years experience in Customer Service, Managing Products, Credit, Collections and Sales - 2 years in the Telecom/Internet Industry, knowledgeable in wireless technologies - Excellent skills in using software applications: Windows 2000 / 98 / 95 / ME, HTML, Word, Access, Excel, PowerPoint, Outlook - Strong analytical skills, offer creative solutions, organized, committed to quality and timeliness - Capable of interacting effectively with internal and external customers - Professional manner, responsible, open-minded and willing to learn - Self motivated, patient, understanding and work well independently or a part of a team. Employment History Account Manager 2004-2005 01 Communique - Responsible for the sales and lead generation of Remote Access Software (cold calling 100 + calls per day) - Dealing with sales to a global corporate market - Responsible for the implementation of new sales promotions - Managing and maintaining accounts (small to medium sized business approx 500 accounts) - Sold 250 + licenses - Signed up 35 resellers Corporate Services Representative 2003-2004 American Express Head Office - Dealing with Corporate and Government card holders (125-200 incoming calls per day) - Providing customer inquiries - Verifying card members - Providing Security measures Product Manager 2001-2003 Dufferin Games Head Office - Selected products on basis of popularity and past sales history; placed orders identifying quantity and timelines - Coordinated with vendors over the phone and in person regarding shipments, products and services - Analyzed sales, made forecasts, researched new products, identified problems - Implemented inventory control procedures: cycle counts, inventory tracking, developed new inventory controls - Interacted with everyone involved in the supply chain from vendors to sales people Collections/Credit Clerk 2001 Rite-Hite Canada -Made collection calls / daily regarding recent and aged collections (1- 4 years) - Researched old documents, invoices, payment schedules to determine past payments - Verified payments, documented communications and conversations, entered all related details into the in-house system - Retrieved and filed credit information, completed a variety of reports on service calls, and payments Estate Administrator/ Transfer Officer 2000 - 2001 Computershare Trust Company of Canada - Placed and removed legal stops on securities/shares when notified by the Government of Canada -Issued stock certificates to shareholders when requested - Dealt with bankruptcies and shareholders who had requirements to pay from the Government of Canada -Conducted calls on a regular basis to collect arrears and reminders for current payment - Researched legal documentation regarding the holdings of securities when dealing with requirements to pay, removed legal stops on securities / shares Sales Associate (Part-Time) 1991- 2003 Hudson Bay Company -Assisted customers in purchasing and locating items, set up displays, kept the department neat and tidy - Conducted store to store transfers and bottom end supply chain management Planogram Specialist (summer) 1998 Zellers HeadOffice -Created planograms for the Housewares Dept. for Zellers small, medium, large and extra-large retail stores -Involved in analyzing past sales to determine which products were most profitable - Communicated with housewares vendors, to get an opinion about products Office Clerk (summer) 1992 - 1994 SmithKline Beecham Pharmaceuticals -Created databases for the Medical Dept. which involved linking data from several spreadsheets and retrieving information from files - Assisted in organized Continuing Medical Education (CME) events by preparing PowerPoint presentations and the contact information of attendees - Prepared accounts payable and receivables, cheque reconciliations, verifications, cheque runs and clearing cheques Volunteer Tour Guide Breakaway Tours, Montreal Census Representative for the 1996 Census Government of Canada/Census Canada Education and Training BCOM, Ryerson Polytechnic University 2000 Business Management Program. - Major in Business Management, Minors in Law and Information Systems St. Augustine Secondary School 1994 - Honours/Ontario Scholar with Certificate of Concentration in Business Ryerson Polytechnic University 1994- Marketing Interests -Stock Market Analyst, Stamp and Coin Collection, Reading - Karate, Physical Exercise, Yoga, Golf Contact Information: Dale D'Sa Email: daledsa@hotmail.com |
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