Trilingual Professional - Cristiano Alves cristiano@crisalves.com

Dates	Company	Position and Job Description	References
Jul 2005 Current		Channel Inside Sales, Sr. Inside Sales Rep, Partner Account Manager, Distributor Account Manager, Systems Engineer With the merger/acquisition of VERITAS Software by Symantec Corporation in July 2005, I accumulated the duties of Channel Inside Sales, Sr. Inside Sales, Partner Account Manager, Distributor Account Manager and Systems Engineer for the New Information Availability Space (former VERITAS Backup, Storage and Replication Exec) of Symantec, for the country of Brazil. In my multi-dimensional role, I built alliance strategies with Symantec partners and distributors as I interfaced and drove results at the executive management levels within Symantec, its resellers, distributors and clients. I was directly responsible for the company's Storage segment in that country reaching a historic high at the end of 2005.	Available upon request
Jan 2005 Jul 2005 Jul 2003 Jan 2005		Sr. Inside Sales Rep Business-to-Business Inside Sales in the information availability space selling VERITAS products and services through a distribution channel in Brazil, handling all stages of the sales cycle. Created new business working in a team sales model, teaming with field sales, SE's, other sales specialists and Partners. Attended at periodic sales, products, processes and strategies trainings. Sold to C-level executives. Used consultative selling. Created and managed an effective Territory and Daily Plan. Negotiate multi-product deals. Technical Support Engineer Provided Technical Support for enterprise level customers of the VERITAS NetBackup Software. Daily duties included troubleshooting complex problems in complex customer environments, working both in Brazilian Portuguese and English with senior level Systems Engineers and Storage Backup Architects in Brazil and in the US.	Available upon request
Apr 2002 Jul 2003	Due to a loss in my family in Rio de Janeiro, Brazil and to personal illness, I was out of commission during this time.	Due to a loss in my family in Rio de Janeiro, Brazil and to personal illness, I was out of commission during this time.	N/A
Nov 2000 Apr 2002		Technical Linguistic - QA Localization Engineer Brazilian Portuguese Quality Assurance Localization Engineer translating software GUIs, code, training manuals from English to Brazilian Portuguese and participating in QA Testing and Reporting of functional and cultural applicability while interacting directly with clients through the development cycle.
Jan 1999 Jul 2000		Latin America Technical Support Engineer Technical Support in Brazilian Portuguese to systems integrators and engineers of the Intel distributors and resellers channel in Brazil, with technical and proprietary expertise of high-end Intel Technology from networking, server and desktop motherboards and micro-processors.
Apr 1998 Dec 1998		Latin America Technical Support Specialist At the Atlanta Business Center of Hewlett Packard Company, I provided Technical Support for Latin American and Canadian HP divisions. Having undergone extensive training on HP’s proprietary applications, I supported HP employees in Brazilian Portuguese, Spanish and English on a variety of infrastructure issues.
Feb 1998 Apr 1998		LAN Administrator Working on NT Servers, MS Exchange Server, RAS Server, MS Office and proprietary applications, I analyzed, planned and implemented solutions to problem areas, servicing and supporting end-users, data backup solutions, networking hardware and applications to Human Interface Technology Center Technology Developers, ensuring Network health and reliability.
May 1997 Feb 1998		MS Exchange/NT LAN Administrator NT LAN and MS-Exchange E-mail Administrator on NT Server platforms operating on a multi-domain structure, supporting approximately 3,000 Lucent Technologies employees nationwide as part of an IBM Global Services Systems Administration project team. Participated in the migration of MS-Mail to MS-Exchange Mail. Heavy daily support and troubleshooting of MS-Exchange 4.0/5.0, NT Server 3.51/4.0, NT Workstation 3.51/4.0, Windows 95, Windows 3.x
Mar 1997 May 1997	ALT COMMUNICATIONS, INC.	Computer Telephony Integration Support Provided Technical Support to the Integration Solutions of Computer Telephony with Microsoft Operating Systems in Toshiba and other telephone systems.
Jan 1997 Mar 1997		Integration Services Consultant Worked with a team of client solution integrators on assembling and configuring servers, workstations and laptops to order and installing and configuring operating systems and applications and hardware. Also delivered and provided on-site support of products. Participated in the build and integration of over 500 laptops setup for large corporation.
Oct 1996 Jan 1997		Migration Specialist Participated in the rollout planning and execution of the entire company's workstations and laptops OS migration, custom delivering new and upgraded hardware and software applications.	N/A
Jul 1996 Aug 1996		Entry Level 4GL/SQL Attempted to enter the Informix SQL and 4 GL development world to find out at the end it was not for me.	N/A
Feb 1996 May 1996		Bilingual Technical Trainer Bilingual Technical support for the Unisys rollout of Western Union terminals across the US. Invested 1+ hours in each phone training session of Western Union Point Of Sales clients on Unisys.	N/A
Dec 1995 Feb 1996		Quality Assurance Assistant Primary function was to assist in the preparation of documentation for the tri-annual NCQA survey of the company's medical ethics. In that function I transcribed and edited Quality Terminology translating into presentable documentation while focusing on the use of Microsoft applications for the logging and documenting of subcommittee meetings minutes.	N/A
Mar 1995 Dec 1995		Administrative Support End user support Microsoft Operating Systems and applications.	N/A
Feb 1995 May 1995		Multilingual Customer Support Phone support for Sprint™ calling cards customers in both English and Spanish.	N/A
Dec 1994 Feb 1995		Helpdesk Technician Tier i support and dispatch of field support engineers for onsite support of Digital Equipment Corporation's systems.	N/A
Apr 1994 Nov 1994		Database Developer Developed a Borland Paradox database to log applications submitted for insurance underwriting consideration. The turn-around time for quoted applications was considerably reduced as a result of my work.	N/A
Jan 1993 Oct 1994	BRAZIL INTERNATIONAL DEVELOPMENT, INC.	Co-Founder and VP of Sales The company’s mission was to provide emerging computer technologies and applications training in Brazilian Portuguese to Atlanta based bilingual professionals and companies. As one of four founding partners, my role as a VP of Sales was to design and successfully generate strategic incursion in specific market segments through press releases, conferences and other media while seeking and developing partnerships with sponsors.	N/A
Jan 1993 Mar 1994		UPC Bar Code Specialist Qualified technical issues in the POS scanning of products and worked directly with Home Depot vendors to develop resolutions to those. Documented pertinent issues and tracked its resolutions on a Borland Paradox database.	N/A

OBJECTIVE	TARGET JOB	TARGET COMPANY	PREFERRED LOCATIONS
VISA STATUS	EDUCATION	BACKGROUND	WORK EXPERIENCE

	SSPA - Service and Support Professionals Association certification
	Certified by Intel Corporation on Intel Networking Hardware Solutions and Network Management Applications