Michael Bowden
P.O. Box 676
Louisdale, Nova Scotia
B0E 1V0
Phone: (902) 345-2291
E-mail: bowden_m@hotmail.com

Education

Dec 1996...........CompuCollege..........Sydney, Nova Scotia
Computer Support Specialist
· I was trained in various operating systems along with various other software programs; I also received an award for perfect attendance.

April 1996...........CompuCollege..........Dartmouth, Nova Scotia
Microcomputer Business Applications
· I was trained in various different software packages. I also Graduated with Honors.

June 1995...........Isle Madame District High...........Arichat, Nova Scotia
Grade 12
· I graduated with a bilingual certificate (French/English)

Employment
Experience

July, 2002 - Present.......E.D.S........Port Hawkesbury, Nova Scotia
Help Desk Coordinator
· Currently the Training Lead for the Fleet Boston Financial Help desk ramp up, which required creating the training schedule and laying out the curriculum. I also deliver training password/device reset and PC support both as part of a team and as an individual. I also function as I am also second level PC Support Analyst for the Bank of America Account and was selected for special assignment in California and Virginia, to be a Subject Matter Expert in the field of Tools and Resources for the Bank of America Account extensive training in policies, procedures and applications such as Tivoli, Peregrine, Support soft, just to name a few. Troubleshooting multiple issues regarding the bank's network. Previous Position with the Hewlett Packard account I was Troubleshooting problems for HP DeskJet and Photo smart customers, using technical knowledge, databases, entering information into both the Vantive and Icare database, dispatching parts using the Newton ordering system, as well as assisting others with their calls, in order to resolve client issues.

August, 2001 - June, 2002.......Governor's Lounge.......Louisdale, Nova Scotia
Bartender/Server
· Opening and closing the bar, counting float, working all aspects of video lottery terminals, cash, clean up, serving alcohol and food as well as various other duties with in the establishment.

August, 2000 - November 2000.......ICT Group.......Halifax, Nova Scotia
Telephone Sales Representative
· Calling potential customers for various clients (Outbound Sales Calls)

August, 1999 - February 2000.......St. John's Residence For Boys.......Rockaway Park, New York
Manager/Computer Tutor
· During the week I Managed the Red Door, an Antique store located in Rockaway Park, which benefits St. John's Residence. On the weekends, I open up the Educational Resource Center located at St. John's and assist the boys the reside at the facility to access the computers as well as trouble shooting any problems they may have with the machines.

October 1998 - July, 1999.......Come & See Youth Retreat.......Cleveland, Ohio
Publications/Promotions
· Designed all publications and promotions for an international youth retreat coming to Cleveland in July 1999 which included but not limited to Flyers, Handouts, Signs, Posters, Forms, Spreadsheets, Web Pages, and various other tasks that were assigned to me by the committee.

February - April 1999....A.C.T.S. Drama Ensemble....Cleveland, Ohio
Publications/Promotions
· Designed all publications and promotions for the production of "The Old Rugged Cross" which included but not limited to Flyers, Handouts, Signs, Posters, Forms, Web Pages, and various other tasks that were assigned to me.

September 1998 - August, 1999...........New Life Community...........Cleveland, Ohio
Employment Assistant
· I work with homeless/jobless residents at a shelter. I teach the residents computers, job readiness, job retention, creative writing. I work with all the different areas of the shelter assisting with everything from general cleaning to assisting the staff with all their day-to-day computer needs. I am also the copy editor for their quarterly newsletter. Placement Through Marianist Voluntary Service Communities (MVSC)

November 1997- September 1998....Bowden's Business/Computer Center....Louisdale, Nova Scotia
Owner/Operator
· I started my own Business Service Center / Internet & Software Training and Access Site. Being the owner I assumed all duties, which included sweeping the floor, training clients, helping customers navigate the internet, Bookkeeping, Desktop Publishing, Scanning, Photocopying, Faxing, etc?

June 1997.....East Richmond Family of Schools.....St. Peters, Nova Scotia
Administrative Assistant
· I volunteered my time for 2 weeks during graduation, during that period I got aquatinted with the attendance program Trevlac, and how to work in a fast paced, high traffic environment.

November - December 1996......Fastrak Computers......Port Hawkesbury, Nova Scotia
Salesman/Technician
· I greeted and assisted customers in the purchase of computer systems, software and other computer related supplies, Testing of new products that came into the store before they were approved for sale to the customers, did very minimal technician work due to the fact that I was sent there on work training through CompuCollege

Community Activities

Eucharistic Minister Parish Lector, Volunteered at the Vacation Bible School during the summers of 1996 and 1997, Was also a Wolf Cub Leader from September 1995 - April 1996, Parish Choir member since December 1997, I am currently involved on various different community projects.