PROBLEMS WITH MIDWEST MICRO COMPUTERS
In late 1998 I purchased a computer system
from Midwest Micro Computers. It turned out to be one of the worst purchase
decisions I have ever made. First there were the product problems: A modem so
unreliable that I was often unable to download software or maintain a connection to the
internet, finally resorting to using our laptop instead; and a bad heat sink that probably
caused the computer to crash a few months later. But that wasn't the real problem
with Midwest Micro Computers.
The true nightmare came when I tried to use their much-touted 24-hour customer service and
technical support system. The problem? You can't get through during waking
hours (really, try calling them right now -- you won't get through! Customer service
is 800-728-8586, tech support is 800-728-8599). It took me three days to get through
to someone whem my computer crashed -- THREE DAYS. And in order to speak to a real,
live technician, I had to wake up at 3 a.m. and call! And, of course, he told me
that it would take weeks to get on-site help. My e-mails to technical support went
unanswered, and I only received a response late this year when I filed complaints with the
Better Business Bureau, the Federal Trade Commission, and wrote a letter to the company
President. By then, of course, my "1-year on-site" warranty had run out,
and they would only offer to fix my problem if I would agree to send the computer in to
them.
All I can do for you, the investigating consumer, is to STRONGLY DISCOURAGE you from
purchasing a computer from Midwest Micro Computers, based on my experience. If you
have any problems with your system -- any -- GOOD LUCK getting any help.
For those of you who have had similar experiences, please e-mail them to me, and I will paste them below, so
others may benefit from your hard lessons.
Links to other archives of customer
experiences with Midwest Micro:
"Bad Experiences With Midwest Micro"
http://www.allegro.com/mwm.bad.html
"Online Computer Buying Guide: Midwest Micro"
http://www.grohol.com/computers/midwest.htm
I make no warranties, expressed or implied, about the validity or accuracy of the above opinions or information and disclaim all liability resulting from them. Buyer Beware.
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